YOMI is an industrial leader in the cutting & welding field, well-known for its high-quality products and excellent service. With a headquarters based in Dezhou City, and two R&D departments located in Jinan and Shanghai, YOMI caters to a wide range of clients, providing them with comprehensive solutions to their cutting and welding needs.
At YOMI, we believe that providing excellent service is crucial to building long-term relationships with our clients. That is why we offer a comprehensive range of services, including pre-sales consulting, installation and training, after-sales service, and maintenance.
Pre-sales consulting is a critical aspect of our service. Our team of experts works closely with clients to understand their needs, offering customized solutions that meet their specific requirements. Whether it be providing advice on the most suitable equipment or devising a tailor-made cutting or welding solution, our team is always ready to assist.
Once the order is placed, the installation and training process begins. YOMI's team of professionals ensures that the installation is carried out in a timely and efficient manner, with minimal disruption to the client's operations.
For equipment that requires specialized training, YOMI offers comprehensive training programs to ensure that clients can operate them safely and efficiently. Our experienced trainers travel to the client's site and provide customized training programs to ensure that their team is fully equipped with the necessary skills to operate the equipment confidently.
YOMI's service does not stop there. We take pride in offering after-sales service to ensure that our clients receive continual support throughout the lifespan of their equipment. Our team of engineers is available 24/7 to provide assistance, whether it be onsite or through remote support.
We understand that equipment downtime can be costly for our clients, and that is why we offer a comprehensive maintenance program to minimize this. Our scheduled maintenance services ensure that the equipment operates at optimum levels and avoids unexpected breakdowns, minimizing downtime and increasing productivity.
Moreover, our maintenance program provides clients with access to genuine spare parts, ensuring that their equipment is always functioning at its best. Our team of experts is always ready to provide assistance whenever needed, whether it be replacing a faulty component or repairing a malfunctioning part.
In conclusion, YOMI's service offering is exceptional, and our clients can rely on us to meet their cutting and welding needs. Our team of experts is dedicated to providing the highest level of service, from pre-sales consulting to installation and training, after-sales service, and maintenance. We strive to build long-term relationships with our clients, and our service is a testament to that commitment.